Frequently Asked Questions
- I have a question about my rating, who do I contact?
- What is the website address I should use to access, preview and place my order?
- What if I prefer to place my order by phone?
- Where does the AV Rating information come from?
- How do I find my ISLN?
- Is it safe to use my credit card online?
- I am experiencing problems using this website.
- How do I order with a Purchase Order?
Q: I have a question about my rating, who do I contact?
A: If you have any questions regarding your specific rating, please contact Martindale-Hubbell
directly at 800-526-4902 or on their website at www.martindale.com.
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Q: What is the website address I should use to access, preview and place my order?
A: www.mhur.com
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Q: What if I prefer to place my order by phone?
A: Our Sales Department would be happy to help you place your order by phone. Please call the American Registry Sales and Customer Service line at 800-892-6998. Press 1 for the Sales department and 2 for Customer Service.
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Q: Where does the AV Rating information come from?
A. Please click to www.martindale.com/ratings
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Q: How do I find my ISLN?
A. Click to www.mhur.com/icon to search for your ISLN.
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Q: Is it safe to use my credit card online?
A: Yes. When you use your credit card to purchase products on our website, rest assured that your transaction information is transmitted over a secure connection. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that safeguards your personal information.
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Q: I am experiencing problems using this website.
A: Occasionally, this website may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Netscape or Internet Explorer) and make sure your browser accepts "cookies". If you continue to experience problems, please try to access the website at a later time or call Customer Service Monday through Friday from 9am-6pm Eastern Standard Time to place your order by phone.
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Q: How do I order with a Purchase Order?
A: We welcome purchase orders. However, we are unable to process purchase orders online. To order with a purchase order, please call Customer Service at 800-892-6998. We'll be glad to help make your ordering process as easy as possible.
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